How can I order?
You can order securely online, or contact us by telephone on 01244 402 975 to place your order. Alternatively you can visit the showroom here.

Can I return my cooker if I change my mind?
Our returns policy can be found here.

How can I pay?
We accept credit and debit cards securely online, over the telephone and in the showroom, or direct banking payments by arrangement. We don’t accept cash when visiting the showroom, unfortunately.

Do you offer finance?
Unfortunately we do not offer a finance package currently.

How much does delivery cost?
Delivery is free to UK mainland addresses.

Do you deliver overseas?
Unfortunately we can only deliver to a UK address.

Can I specify a delivery date?
Once your order is placed, the manufacturer will contact you directly to arrange a date for delivery.

Can I delay delivery?
Of course - you can delay delivery for as long as necessary.

Will you bring the cooker into the house?
Delivery is typically by a two person team who will bring the cooker into to the house and into any ground floor room. The exception to this is Creda and New World who offer a single person, kerbside delivery.

What is the lead time for my chosen cooker?
General brand lead times are displayed on each product page. These are a typical guide - some special order models may take longer, whereas some models are available from stock. We can check this for you.

Will the delivery team install?
We offer installation services with the following brands - AGA, Bertazzoni, Falcon, ILVE, ILVE Majestic, Mercury, Rangemaster and Rayburn. You can add this service at the point of order. Connection is subject to the existing connection points meeting current regulations.

Will the delivery team remove my old cooker?
We offer removal services with the following brands - AGA, Bertazzoni, Falcon, ILVE, ILVE Majestic, Mercury, Rangemaster and Rayburn. You can add this service at the point of order.

What gas and electric connections do I need?
This depends on the fuel type you wish to purchase. Dual fuel range cookers typically require a bayonet fitting gas connection and a 32amp electrical connection from a fused switch. Induction cookers typically require a minimum 45amp fused electrical connection (although Stoves and Belling induction models will run off 32amp).

How much space do I need to leave?
The only gap required either side of the cooker is to facilitate ease of positioning, so typically 2-5mm. Quite often a range cooker is built slightly narrower than its or all installation nominal width to accommodate this.

If unsure about installation specific issues in your kitchen, we recommend consulting a qualified Gas Safe registered engineer.

Which width cooker do I need?
This depends entirely on if you are replacing an existing range cooker, or having a range cooker as part of a new kitchen or kitchen refurb. If replacing an existing cooker you will need to measure the width and match accordingly. Popular widths are 90cm, 100cm and 110cm. Narrower and wider range cookers are available.

If starting from scratch, choice of width comes down to personal preference. Each width offers different oven layouts and sizes, and as the width increases so does the number of burners or zones on the hob.

What is dual fuel?
Dual fuel range cookers combine gas burners and electric ovens.

What is induction?
Induction is the latest technology to be used on electric hobs. It utilises an electromagnet under the hob surface to pass heat directly to the pan above, thereby minimising energy wastage and heat loss to the surrounding area. It is fast, responsive, efficient and safe.

I've heard I need special pans for induction - is that right?
The only specific requirement for induction friendly pans is a magnetic, or ferrous, base.

Which fuel type is the most environmentally friendly?
We consider induction to be the ‘greenest’ fuel type due to the combination of its efficiency, and the increasing use of renewable methods to generate electricity to power homes.

Do I need a cooker hood?
While not necessarily needed, we recommend adding a cooker hood to any kitchen environment. It will remove grease, odours and steam from the air.

Should I extract or recirculate?
If possible, we always suggest extraction through a vent on an external wall - this allows the hood to run at its most efficient. If that isn't possible, recirculation through carbon filters inside the hood will provide almost as good performance as extraction.

How powerful should my hood be?
A useful starting point is to take the volume of your kitchen in cubic metres (width x length x height) then multiply by ten. This will give you a rough figure for the required extraction rate of the hood. Additionally, the more powerful the hood, the less need to run it at a higher speed so the quieter it will be in use!

Who holds the warranty of my new range cooker?
All warranties are provided by the manufacturer. Should you have any issues within the warranty period of your new cooker, you should contact the manufacturer in the first instance. The details can be found here.

Does my warranty cover commercial use?
All of the cookers sold on our website are designed specifically for domestic use. While some may be of commercial standard, the manufacturer's warranty won't cover usage in commercial premises.